After-sales Services Policies

Please read after-sales services policies carefully to understand your rights and obligations

1. Products return can be applied for in the following cases:

a) Within 7 natural days after the user receives the product; free from damage and defects; complete outer packaging, accessories, gifts, instructions; no human damage and secondary sales affection;

b) Within 7 natural days after the customer receives the product, it is found damaged or performance faults caused by non-human factors;

2. The company has the right to refuse the customer's return request in the following cases:

a) Return request after more than 7 natural days from the date of receipt;

b) Incomplete returned product; incomplete outer packaging, accessories, gifts, instructions, damaged appearance of the product due to human factors;

c) Unable to provide legal proof of purchase or receipt at the time of return, or to forge or alter the document;

d) Collision and burning, caused by non-product quality problems; the product quality problems caused by improper installations and failure to follow the instructions and use;

e) Products damage caused by irresistible forces such as fire, flood, lightning, traffic accidents;

f) The items are not sent within 7 natural days after customer service contact confirm;

g) Other circumstances as stated in the policy.

3. Replacement can be applied for in the following cases:

a) Within 15 natural days after the customer receives the product, it is found damaged during transportation and damage certificate can be provided by the transportation company;

b) Within 15 natural days after the customer receives the product, it is found damaged during transportation and damage certificate can be provided by the transportation company;

c) Within 15 natural days after the customer receives the product, it is found performance failure that was not caused by human damage;

4. The company has the right to refuse the customer's replacement request in the following cases:

a) Request for replacement after more than 15 natural days from the date of receipt;

b) Unable to provide legal proof of purchase or receipt at the time of replacement, or to forge or alter the document;

c) The replacement product is incomplete, or the appearance is damaged by human factors;

d) The returned product is tested by the Aqurabotman Tech Support Department and no quality problem appear in the product itself;

e) Collision and burning, caused by non-product quality problems; the product quality problems caused by improper installations and failure to follow the instructions and use;

f) Products damage caused by irresistible forces such as fire, flood, lightning, traffic accidents;

g) The items are not sent within 7 natural days after customer service contact confirm;

h) Damage certificate issued by the transportation company can’t be provided when return request is applied for;

i) Other circumstances as stated in the policy.

    5. Free warranty service can be provided in the following cases:

      a) The purchased product is used normally within the specified product warranty period, no human performance failure occurs;

      b) No disassembling the machine (except the detachable part of the manual), no modification or retrofitting guided by non-official instructions, and other non-human-induced failures;

      c) Valid proof of purchase, bill and order number can be provided.

      6. The following conditions are not part of the free product warranty:

      a) Collision or burning accidents caused by artificial non-product quality problems;

      b) Damage caused by unauthorized modification, dismantling, shell opening, etc., guided by unofficial instructions;

      c) Damage caused by improper installation, use and operation without instructions;

      d) Damage caused by the customer's own repair of the assembly without official instructions;

      e) Damage caused by improper circuit modification guided by unofficial instructions or improper matching of battery packs and chargers;

      f) Damage caused by use and shooting without correct product manual guide;

      g) Damage caused by handling in harsh environments, such as large waves, complex underwater terrain, poor visibility, etc.;

      h) Damage caused by manipulation in the case of interference with other wireless devices, such as WiFi signal;

      i) Mounting damage beyond the safe weight;

      j) Damage caused by forced start-up in the event of aging or damage to components;

      k) Use with third-party components that are not certified by Aquarobotman, causing damage due to reliability and compatibility issues;

      l) Damage caused by insufficient discharge when low battery or battery with quality problems occur;

      m) The items are not sent within 7 natural days after customer service contact confirm.